OUR ENGAGEMENTS

• Airwell Residential is committed to providing you with professional, efficient and relevant service at all times.
• We focus our efforts on compliance with the rules:
• Respond to all mail, e-mail and fax within 48 hours of receipt,
• Indicate an indicative timeframe for any request,
• Guarantee a courteous response to all phone calls, as well as the correct transmission of messages to the person concerned,
• Give an answer as soon as possible.
• We will treat all requests from you as soon as possible.

LOCAL AND REMOTE TECHNICAL SERVICE (WORLDWIDE)

• Specialist and experienced technicians
• Direct contact by phone, and on site if necessary for VIP customers

SPARE PARTS SERVICE

• A large availability of our components in stock
• An efficient delivery system
• Anticipated spare parts management for any new product

OUR PERPETUAL OBJECTIVE: IMPROVE OUR SERVICES

• A redesigned call center, with better-trained employees and multiple languages
• A technician at the local level for better assistance
• Advanced computer system for better traceability
• Free and update training